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Luxury hotels : wishes to key success

Par webmaster • 25 Apr, 2008 • Catégorie: Contemporary hotels design •

Caroline Raphael, editor of the Good Hotel Guide

Foreign staff at British hotels are “fantastic” and the more that come to work here the better, says Raphael. Why? “Wonderful people from Poland and the other East European countries have a tradition of high-quality service.” She admits that this has a drawback: “In some ways it’s a shame as you can go to a hotel in Scotland and not be served by a single Scottish person.” But overall, foreign workers are positive, ending the “them and us” attitude towards guests, Raphael says.

Robin Hutson, director of Soho House
Wired-up guests who check out the latest website reviews on sites such as Times Online and TripAdvisor will finish off any hotels that still offer “smelly carpets and uncomfortable beds”, says Hutson, who co-founded the chic Hotel du Vin chain. The online world is bringing a fierce meritocracy to the hotel industry, he says. “If a place is not up to scratch, then it will get a roasting on a review website. The result is likely to be better service and a return to the “traditional essence of good hotel-keeping”.

Part of an article From The Times
March 29, 2008

Marqué comme: british, design, england, europe, guide, hospitality, hotels, luxury, service

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