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"I am a hotel manager. With a hundred of contemporary hotel manager we created this travel magazine to share our selection of addresses and tips.".
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Predictions : the next changes in luxury hotels services
• 26 Apr, 2008 • Catégorie: Let's talk about it •Sinclair Beecham, owner of the Hoxton Hotel, London
People need to “stop wasting hot air talking about service” and “give guests what they really want”, says the no-nonsense Beecham, who has moved into hotels after co-founding the Pret a Manger sandwich chain. “Everyone talks about ‘improving service’, but then they don’t actually do anything.”
Guests want “practical things”, he says. At his Shoreditch hotel these include retail price snacks; fresh milk in minibars; 3p-a-minute calls; free newspapers; and five budget-airline-style rooms every night for £1 each.
Huw O’Connor, managing director of City Inn
“In ten years’ time hotels will have computers, not televisions, in rooms, predicts O’Connor, whose City Inn chain has just introduced iMacs in its rooms. They allow guests to watch TV, access the internet, listen to iPods, and video conference. The latter is possible via webcams. Security is ensured as computers are wiped when turned off.”
Via The Times
March 29, 2008
