Predictions : the next changesin luxury hotels services
Par webmaster • 26 Apr, 2008 • CatĂ©gorie: Style hotels London Sinclair Beecham, owner of the Hoxton Hotel, London
People need to “stop wasting hot air talking about service” and “give guests what they really want”, says the no-nonsense Beecham, who has moved into hotels after co-founding the Pret a Manger sandwich chain. “Everyone talks about ‘improving service’, but then they don’t actually do anything.”
Guests want “practical […]
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